Customer Support

If you are having issues running the game or the game is not working properly please email Support at (mw5clans@piranhagames.zendesk.com).


Our agents are available 9:00am to 5:00pm Pacific, Monday to Friday excluding Canadian Holidays. Please note emailing support submits a ticket with our 3rd party support vendor, for more information please see our Privacy Policy.

FAQ

  • 1. Where can I purchase MechWarrior 5: Clans?

    Upon release you can purchase MechWarrior 5: Clans on Steam, PlayStation 4 & 5 consoles and Xbox consoles, Epic Games Store, Microsoft Store, and Xbox Game Pass for PC. Visit the purchase page for more information.

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  • 2. What are the minimum and recommended specs for MechWarrior 5: Clans?

    • Minimum System Requirements
      • Requires a 64-bit processor and operating system
      • CPU: Intel i5 8400 | AMD Ryzen 5 2600
      • GPU: 6GBs VRAM | NVIDIA GTX-1060 | AMD Radeon RX 590
      • RAM: 16GB
      • OS: Windows 10 (64-bit versions)
      • HDD: 80GB free space
      • DirectX: Version 12
      • Network: Broadband Internet connection

      Additional Notes: SSD strongly recommended, 720p Low Quality Settings.

    • Recommended System Requirements
      • Requires a 64-bit processor and operating system
      • CPU: Intel i7 8700 | AMD Ryzen 5 3600
      • GPU: NVIDIA GeForce RTX 2080 | AMD Radeon RX 6700
      • RAM: 16GB
      • OS: Windows 10 (64-bit versions)
      • HDD: 80GB free space (SSD)
      • DirectX: Version 12
      • Network: Broadband Internet connection

      Additional Notes: SSD strongly recommended, 1080p High Quality Settings.

    • Is an Internet Connection required?
    • Broadband internet connection is needed to download the Game.
    • Broadband internet connection is needed to play and host Co-op games.
    • Internet Connection is NOT Required for Single player once the game is downloaded
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  • 3. Is there co-op support in MechWarrior 5: Clans?

    The game supports crossplay on all currently released platforms using the invite system available in co-op mode.

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  • 4. Does MechWarrior 5: Clans support HOTAS?

    We have updated MechWarrior 5: Clans to recognize numerous additional controller peripherals. Please note that while the game will recognize the products listed, not all have been tested and may require configuration through the HOTASMappings.Remap file. The supported products include:

    • THRUSTMASTER Throttle
    • THRUSTMASTER Joystick
    • Logitech Extreme 3D Pro
    • Saitek X52
    • T.Flight Hotas X
    • Saitek Pro Flight Rudder Pedals
    • Saitek Pro Flight X-56 Rhino
    • Saitek Pro Flight X-56 Rhino
    • Saitek X52 Pro
      • ...
      [view all]

    The Xbox and PlayStation do not support HOTAS.

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